Pam K Gem
map-marker Quilmes, Buenos Aires Province

Won't let me verify my phone number

I added all of my information, but it says my phone number is wrong. I entered my correct phone number and it will not verify it.
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Preferred solution: My phone number verified so I can redeem my winnings

Darin B Bqr

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| map-marker San Ignacio, Sinaloa

This Company don’t want to pay thefe customers

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Funrize Social Casino - This Company don’t want to pay thefe customers
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Updated by user Feb 13, 2024

Update got a email from financial department at 3:30 AM say’s not it will be processed in next 4 to 7 business days! After I spoke to Ron earlier on a recorded call who tells ne he will get it down before the next 24 hours is up see enclosed screen shots.

Updated by user Feb 13, 2024

So I get a call tonight at 11:10 pm telling me since the first claim was cancelled and i had to submit a knew claim would be another 24 hours . I said why did you cancell the first claim .

He said we needed to see your card make sure it was you . Ugh ok but you did not have to cancel first request ask ne to see my csrd i show you send if i dont show you cancel im sorfy sir he says but be another 24 hours and they could decide they even want more crap its rediculous stupid .

Original review Feb 12, 2024
Man i have been trying for two days to cash out online Casino game i hit on they are to take your money but when it comes time to pay me wanted a picture of me holding my credit card showing the numbers sith my named im it driver's license, and then it still ain't git my money, but they show take my money faster than crap and there customer service is horrible and rude a ***
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Loss:
$112
Pros:
  • Its fun to plsy
Cons:
  • Rip you off wont pay you

Preferred solution: Deliver product or service ordered

User's recommendation: Run like ***

Raistlin W

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Verified Reviewer
| map-marker Freemans Creek, West Virginia

Deposited. Played By The Rules. Won. Provided Valid and True Legal Documentation of Identity. Account Permanently Closed.

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After putting my faith into Funrize Social Casion, I began playing Rich Little Piggies combo bonus. I spent my last $5 to make a first deposit on Funrize.

With hope, I could turn things around for myself financially and take care of some responsibilities that become more costly by the day. As I continued playing the Rich Little Piggies I managed to accumulate a small lump of change (less than a $1000) so I decided to stop there to redeem my winnings. Went onto verify my identity and followed all the steps to that process precisely as they requested as I've done plenty of times before With other online casinos. All legal and true documentation and information.

The necessary requirements had been met they even stated so in an email I had received from them. But after putting my phone down for awhile to wait on the verification process I went back to check on things only to fund that my account was locked. Then to further find out I received an email saying I had requested a refund of the $5 I deposited to play online. Finally I discover my account had been permanently closed with no reasoning why other than the Funrize Security Department didn't seem to think I was legit after providing all the valid and true information they received from me.

I submitted a request for them to review their decision. They replied that it was not possible and they weren't obligated to speak on the reasoning for doing so. That was the most frustrating thing I ever had to deal with, no respect for players or what's right or law.

I will find justice for those lost winnings. May they not be lost forever!

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Loss:
$800
Cons:
  • Theifs

Preferred solution: Full refund

User's recommendation: Don't bother

D Hamilton

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Verified Reviewer

Theft

Funrize Social Casino - Theft
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I had deposited into funrize casino. I used 2 different bank cards when I did it, and then I won something like 5k.

When I went to redeem my winnings, the casino blocked and deactivated my account. After numerous emails they finally replied and said because I used 2 bank cards then it was a violation. But I read all the rules and can not find anywhere it says that. So then I sent an email asking where it says that, and they said it doesn't matter, It's too late and refunded my initial deposit money.

Ok, I still want my winnings.

What can I do to get my winnings. I know i have copies of emails and bank reciepts.

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Loss:
$5000
Cons:
  • Dont pay thier customers

Preferred solution: My Winnings.

User's recommendation: If they pay me i would still be sketchy

Stephanie B Exc

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Verified Reviewer

Unauthorized charges

Funrize Social Casino - Unauthorized charges
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Someone out there got my info used my chime card spend up to $550.00 and they said there investigating prove as for they charges are legit and you are *** out of $550 and have a great day n please give us a review
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Loss:
$550
Pros:
  • Nonr
Cons:
  • Scammers

Preferred solution: Full refund

User's recommendation: Scammers

Beto N

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Verified Reviewer

Couldn’t cash out

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I called and they were able to help me immediately with my redemption problem and work something out with my bank account
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Pros:
  • Help immediately

Preferred solution: Full refund

User's recommendation: I’d go with them

Dominico Bpb
map-marker Houston, Texas

Unreasonable

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I have doubts about that wheel no doubt it's rigged law of average it would not land on gold coins every time I will keep spinning hoping the rigger will make a mistake and I can win once a month
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User's recommendation: Fairness

Jeana H Fdu

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Verified Reviewer

Did NOT honor email

I have a funrize account but was hesitant for months to get it verified because I didn't spend any money and just logged in to spin the wheel every now and then. Well yesterday I finally said I would actually give this site a try and I purchased a package.I then got an email that stated if I verified my account I would get 1000 entries added to my account.

Within that same day as receiving that email, I did everything it said and got my account verified, but I never got the entries. I reached out to customer service and they said that that promotion ended 17 hours ago. That is very very unacceptable. If an email is sent out with a promotion and a person does what it says in that same day, it should be honored.

That really made me not want to use this site.

Definitely not a good first impression. I'm not sure if I will continue to use this site.

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Preferred solution: The promotion that was sent out in the email

Marlene C Pwp

Website

As soon as I added money. It stopped working they told me they are working on it. I will be patient..
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Preferred solution: For it to work. Lol

User's recommendation: Just call them

Anonymous
map-marker Norfolk, Virginia

Redeem problem

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Had won money and redeemed it and it was denied because I paid with credit card and it can't be put back on credit card so had to validate the card and then was able to redeem to my bank
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Jimmy C Bfj

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Verified Reviewer

Pissed

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And the end of the story After all the trouble they offered me 50 dollars of the hundreds I had won so I took my 50 and they closed my account good luck everyone you've been warned
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Loss:
$600
Cons:
  • Would not pay out
Manasseh Fpb

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Verified Reviewer
| map-marker Cabot, Arkansas

Phone was stolen with card information fraud charges

My phone was stolen and it had my bank information on it. And they bade fraudulent charges on my account with you guys. I looked like a may like over $200. And I need to speak with somebody. I just spoke to my bank. And they told me to call you guys.
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Lauren m Ljv

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Verified Reviewer
| map-marker Naalehu, Hawaii

You guys are not paying me my winnings/redemptions

Funrize Social Casino - You guys are not paying me my winnings/redemptions
Funrize Social Casino - You guys are not paying me my winnings/redemptions - Image 2
I redeemed, you guys denied, middle of debit card changes, you guys said that my redemptions went to entries they never did. I have redemption number provided by you guys, proof of everything you guys have shown me no proof i want my winnings i have
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User's recommendation: Never you steal

Tad M Hdj

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Verified Reviewer

Wrong telephone number

I need my telephone numbed updated to 515.216.6897. The telephone number on file is not correct. It was never my number.
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Preferred solution: My telephone number updated

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kansas City, Missouri

Cannot t locate my $100 that I had picked out a DSW card for.

Funrize Social Casino - Cannot t locate my $100 that I had picked out a DSW card for.
To find out where the $100 that was put into the DSW my account because that's the gift card that I picked out. I won 200$ on the game I put money on to play they do not pay cash out .Gift cards is what you choose from .So I chose DSW.
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Anonymous
map-marker Cary, Illinois

Redeem

I won $2,000. The banks they have listed are bad. They do not list my bank, so I had to redeem a gift cards. However, they sent info via email to my old email, and I am unable to access that email. Very poor experience.
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User's recommendation: Do not invest your money into this

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